Shipping policy

Free Shipping on Every Order

Shipping is free on every LongVita order within the United States, including subscription refills. The total you see at checkout is what you pay.

Where we ship

We currently ship to addresses in the United States. The shipping options for your address are shown at checkout before you pay.

When your order ships

Orders placed on a working day (Monday to Thursday) usually ship the next working day. Orders placed on Friday, Saturday or Sunday ship on Monday. The product page shows an estimated ship date before you order.

Tracking your order

As soon as your order ships, you'll receive an email with your tracking number and a tracking link. You can also track your order with the order tracker on our help page.

Changing your address

If your order hasn't shipped yet, send us your new address with our contact form and we'll update it. For subscription refills, you can update your address yourself on our Manage Subscription page before your next refill ships.

Delays and lost parcels

Carrier delays are rare but can happen. If your tracking hasn't updated for several days or your parcel seems lost, contact us with your order number and we'll sort it out with a replacement or refund.