How can we help you?

Get answers to common questions, track your order, or reach our team directly. We're here for you.

Track your order

Waiting on your LongVita order?

Enter your order number or tracking code to see your delivery status. You'll find both in your order confirmation email.

Support

Reach Out to Our Team

Have a question that isn't answered below?

Send Us a Message

We'll get back to you by email, usually within 1 business day.

Support

Contact Customer Support

You can reach our Customer Support team by sending us a message with the form on this page. We answer every message by email, usually within 1 business day (Monday to Friday).

By sending us a message, you agree that we may contact you by email about your question, account, orders or subscription.

Messages are for customer care only: support replies, order and shipping updates, billing and subscription help, and account confirmations.
Add your order number if you have one, so we can find your order right away.
We never use your message for marketing, and you can ask us to delete it at any time.
Your details are never shared with third parties for marketing purposes.

See our Privacy Policy and Terms of Service for more information.

FAQs

Subscription & Account

How do I cancel my subscription?

You can cancel any time, with no fees. Go to Manage Subscription, log in with the email you used at checkout and choose Cancel subscription.

Prefer help? Send us a message with the form on this page, with your order number or checkout email, and we'll cancel it for you.

Why am I receiving orders I didn't authorize?

This can happen when a subscription is still active on your account. No worries: send us a message with the form on this page with the email you used at checkout and we'll sort it out right away.

The website says I don't have a subscription, but I'm still being charged?

Your subscription may be linked to a different email address or payment method. Please send us a message with the form on this page with every email you may have used, and we'll find it for you.

How do I update my subscription (frequency, bundle or address)?

Go to Manage Subscription and log in. There you can update your shipping address and payment method, and move or reschedule your next refill. Want to change your bundle? Send us a message with the form on this page before your next shipment and we'll change it for you.

How do I skip my next shipment?

Still working through your current supply? Go to Manage Subscription, log in and choose Skip or Delay on your upcoming order. Need a longer break? Choose Pause subscription and resume whenever you like.

FAQs

Order & Shipping

When will my order be shipped?

Orders placed on a working day usually ship the next working day. Orders placed on Friday, Saturday or Sunday ship on Monday. You get a tracking link by email as soon as your order ships.

How long does shipping take?

The product page shows an estimated delivery date before you order, and your shipping email has a tracking link so you can follow your parcel.

How can I track my order?

Once your order has shipped, you'll receive an email with your tracking number and a tracking link. You can also use the order tracker at the top of this page.

Can I cancel or change my order after placing it?

Once your order has shipped, it can no longer be cancelled or changed. If it hasn't shipped yet, send us a message with the form on this page as soon as possible and we'll do our best to help.

Do you ship internationally?

The shipping options and costs for your address are shown at checkout before you pay.

How do I update my shipping address?

If your order hasn't shipped yet, send us a message with the form on this page with your new address and we'll update it. For subscriptions, let us know before your next shipment.

How do the free gifts work?

Choose the 2-pouch bundle for a free Bamboo Lid Glass Jar, or the 3-pouch bundle for the jar, an On-the-Go Softgel Case and free shipping. The gifts are added to your order automatically.

FAQs

Product & Safety

When is the best time to take LongVita?

Take the serving shown on the label with water, ideally with a meal. Many people take it with dinner as part of their evening routine.

Who should avoid taking this product?

If you are pregnant, nursing, under 18, take medication or have a medical condition, please talk to your doctor before use.

What is the recommended serving?

Take the serving shown on the label, ideally with a meal. Do not exceed the suggested serving.

Can I take it on an empty stomach?

We recommend taking it with food, especially if you have a sensitive stomach.

Is it safe to take with my medication?

Please check with your doctor or pharmacist first if you take medication, especially blood thinners.

How should I store it?

Keep the pouch closed in a cool, dry place away from direct sunlight. No fridge needed.

Is LongVita suitable for children?

LongVita is made for adults. Keep out of reach of children.

How long until I notice a difference?

Everyone is different. Tart cherry works best as a daily routine, which is why our bundles are sized for the full 90-day journey. Individual results may vary.†

FAQs

Quality & Ingredients

What's inside each softgel?

Montmorency tart cherry extract. See the supplement facts on the pouch for the full ingredient list and amounts.

Why Montmorency tart cherry?

Montmorency is the sour cherry variety (Prunus cerasus) used in most tart cherry research. It is naturally rich in anthocyanins and contains naturally occurring melatonin.

Is there sugar in it?

No added sugar. That's one of the reasons people switch from tart cherry juice to a softgel.

Why a softgel instead of tart cherry juice?

Tart cherry juice is sour, has to stay in the fridge and comes with a lot of natural sugar when you drink it every day. A softgel gives you the tart cherry in one small, easy-to-swallow serving with no sugar and no taste.

Is LongVita third-party tested?

Yes. Every batch is tested by an independent lab for purity and quality.

Are your products FDA approved?

Dietary supplements are not approved by the FDA before they are sold. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

FAQs

Returns & Pricing

What is your return policy?

30-day money-back guarantee. If you're not completely happy, contact us within 30 days of delivery and we'll refund your order. Just add your order number to your message.

How do I request a refund?

Send us a message with the form on this page with your order number. Once your refund is approved, it goes back to your original payment method. Your bank usually shows it within 5–10 business days.

Why is the price on the website different from what I saw on social media?

Ads may show a promotion that has since ended. The prices on our website are always the most current. If you saw a specific offer, send us a message and we will help.

What payment methods do you accept?

You can pay with the payment options shown at checkout. All transactions are secure and encrypted.

†These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary.

Consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication (including blood thinners) or have a medical condition.